Senior help desk-IN person support and training

One initiative that came out of our tablet distribution is our Help Desk. Two Virtual Navigators set up a table and sit one-on-one with older adults for two hours, helping with cell phones, laptops and tablets.  It's a wonderful opportunity to engage with your senior demographic and provide a valuable service.

The single biggest complaint of seniors trying to repair technology is working with a remote help desk.  Whether the senior isn't accurately describing the problem or there's a language barrier from off-shore help, most every older adult describes a terrible experience that may not fix the problem.  Our in-person Senior Help Desk eliminates that problem.  The following services are available to your clients.

Email is essential to stay in touch with family, friends and important services like doctors and pharmacies.  If the senior needs an email address, we'll set it up for them and put it on their device.  If they already have one, we'll show them how to use it more effectively.

One of the biggest questions we get asked... "How do I answer my new smartphone?"  We'll help seniors navigate their new phones, as well as make sure they have the correct account set up to assure proper function of their device.

Perhaps the single best way for seniors to stay in touch with family and friends.  If they don't have an account, we'll set one up.  If they have an account and aren't using all the features, we'll show them how.

Another way to virtually connect with others, especially medical providers.  Zoom is HIPPA-compliant and used by major hospital systems like Cleveland Clinic.  We'll get seniors set up and show them how to connect.

Thousands of applications for seniors to make life easier.  Online banking and grocery shopping.  Games to stay sharp.  We'll show them how to search for applications, download and access.